Reference

Know the legal basics before joining

Clear account terms, privacy choices and India access wording sit here before you open your account; eligibility depends on local law and access is available where local law…

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2b12 Know the legal basics before joining
CONTACT ROUTES

Reach us about legal requests

Legal requests work faster when they come from the email or phone number linked to your account.

Account email Send account-law queries from the email linked to your profile so we can match…
Secure chat Use account chat for urgent policy questions, access blocks or payment record concerns.
Document upload If we ask for proof, upload it only through the account area or the…
DATA CARE

How we handle your legal data

Our legal handling is built around clear purpose, limited access and traceable account action.

Personal data

We collect the details needed to run your account, respond to legal requests and match wallet actions to the right…

Cookie choices

Cookies help keep sessions active, remember privacy choices and detect unsafe access patterns.

Account security

Login checks, device signals and payment references help us spot access that does not match your usual account use.

Record retention

Some wallet, identity and support records must remain for legal, tax, dispute or payment partner reasons.

Change requests

You can ask us to correct account details, update contact data or check records linked to your profile.

Deletion requests

Deletion is assessed against law, payment disputes, fraud checks and account record duties.

Clear answers on legal rights

These answers cover the legal questions we receive most often about account access, data handling, payment records and contact routes. They are written for India and should be read with the account terms shown during joining. If your issue depends on your state, payment record or identity check, contact us from your account so we can assess the exact request.

Access depends on local law and is available where local law permits. If your location, age status or account details do not meet the terms shown during joining, we may restrict access.

We may keep account details, login records, wallet references, support chats, identity checks and payment records. These records help us handle disputes, law requests, fraud checks and account changes.

Yes, you can request a copy through the account email or secure chat. We first verify your identity, then share eligible data in a format that protects other account holders and internal security.

Contact us from the linked email or account chat and state what needs correction. For legal names, phone numbers or payment-linked details, we may ask for proof before applying the change.

UPI, Paytm, PhonePe and Google Pay records may be retained for refunds, disputes, tax duties, fraud checks and payment partner requirements. Retention is limited to what those purposes require.

Cookies support login sessions, privacy choices, security checks and basic account operation. You can manage them in your browser, but blocking essential cookies may affect access to account features.

Support receives your request first, verifies account ownership and routes it to the right internal handler. Sensitive matters are kept out of public chat and handled through account-linked contact paths.

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